Privacy Policy

Last updated: April 2026

1. About This Policy

This Privacy Policy explains how ComparisonHQ Pty Ltd (ABN [Your ABN]) ("ComparisonHQ", "we", "us", "our") collects, holds, uses, and discloses personal information. This policy applies to all personal information collected through our website at comparisonhq.com.au, our comparison services, and any interactions you have with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will publish the updated version on our website.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Identity information: Your name, date of birth, and gender.
• Contact information: Your email address, phone number, and residential address.
• Comparison information: Details you provide when using our comparison services, such as your current provider, bill amounts, usage data, household size, property details, vehicle information, and health insurance requirements.
• Financial information: Information about your current bills, premiums, and budget preferences. We do not collect credit card or bank account details directly.
• Technical information: Your IP address, browser type, device information, operating system, and browsing activity on our website, collected through cookies and similar technologies.
• Communication records: Records of your interactions with us, including chatbot conversations, emails, and call recordings (where applicable).

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you use our comparison services, fill out forms, join our waitlist, or contact us.
• From our participating providers when you purchase a product through our service.
• From third-party referral partners who direct you to our website.
• Automatically through cookies and analytics tools when you visit our website.

If you provide us with personal information about another person (such as a family member for health insurance comparisons), you must ensure that person is aware of and consents to the collection.

4. Why We Collect Personal Information

We collect and use your personal information for the following purposes:

• To provide you with our comparison services and personalised recommendations.
• To facilitate the purchase of products from our participating providers.
• To communicate with you about our services, including responding to your enquiries.
• To send you marketing communications about products and services that may interest you (with your consent).
• To improve our website, services, and AI-powered comparison tools.
• To comply with our legal and regulatory obligations.
• To manage our internal business operations, including data analytics and research.

If you do not provide us with the personal information we request, we may not be able to provide you with our comparison services or assist you in purchasing a product.

5. How We Share Personal Information

We may share your personal information with:

• Participating providers: If you choose to proceed with a product, we will share your information with the relevant energy retailer, insurer, telco, or other provider to facilitate your application or purchase.
• Service providers: Third parties who assist us in operating our website and providing our services, including cloud hosting providers, AI service providers, email service providers, and analytics tools.
• Related companies: Other companies within the ComparisonHQ group.
• Regulatory bodies: Where required by law or regulation.

We take reasonable steps to ensure our service providers handle your personal information consistently with this policy and the Australian Privacy Principles.

6. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States (cloud hosting and AI services). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Marketing Communications

We may send you marketing communications about products, services, and offers that we think may interest you. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Contacting us at privacy@comparisonhq.com.au.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include encryption, secure servers, access controls, and regular security assessments.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, incomplete, or misleading. To make a request, contact us at privacy@comparisonhq.com.au. We will respond within 30 days.

11. Complaints

If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au

12. Contact Us

For any privacy-related enquiries or requests:

• Email: privacy@comparisonhq.com.au
• Post: ComparisonHQ Pty Ltd, [Your Business Address], Australia