Complaints

Last updated: April 2026

We take all complaints seriously. Our complaints process is free, fair, and aims to resolve issues promptly. You will not be disadvantaged for making a complaint.

How to Make a Complaint

If you are unhappy with any aspect of our services or the way we have handled your personal information, we encourage you to contact us so we can resolve the issue.

Step 1: Contact Us

You can lodge a complaint by:

Email: complaints@comparisonhq.com.au
Post: Complaints Officer, ComparisonHQ Pty Ltd, [Your Business Address], Australia

Please include the following information in your complaint:

Your full name and contact details.
A clear description of your complaint, including relevant dates and details.
Any supporting documentation.
The outcome you are seeking.

Step 2: Acknowledgement

We will acknowledge receipt of your complaint within 2 business days.

Step 3: Investigation

We will investigate your complaint thoroughly and fairly. We may contact you to request further information or clarification during the investigation.

Step 4: Resolution

We aim to resolve all complaints within 30 days of receipt. If we need more time, we will inform you of the reason for the delay and provide you with an expected resolution date.

Step 5: Response

We will provide you with a written response setting out the outcome of our investigation and any actions we have taken or will take to address your complaint.

If You Are Not Satisfied

If you are not satisfied with the outcome of your complaint, you can escalate the matter to the following external bodies:

Privacy Complaints

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992
Website: www.oaic.gov.au

Consumer Protection Complaints

Australian Competition and Consumer Commission (ACCC)

Phone: 1300 302 502
Website: www.accc.gov.au

Energy Complaints

Contact your state or territory Energy Ombudsman:

VIC: Energy and Water Ombudsman Victoria (EWOV) - 1800 500 509
NSW: Energy and Water Ombudsman NSW (EWON) - 1800 246 545
QLD: Energy and Water Ombudsman Queensland (EWOQ) - 1800 662 837
SA: Energy and Water Ombudsman SA (EWOSA) - 1800 665 565
WA: Energy and Water Ombudsman WA - 1800 754 004

Insurance and Financial Services Complaints

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678
Website: www.afca.org.au

Telecommunications Complaints

Telecommunications Industry Ombudsman (TIO)

Phone: 1800 062 058
Website: www.tio.com.au